Return policy

Return process:

Step 1:

Within 30 days after receiving your order, email our customer service to explain the reason for the return/exchange and to request a Return Authorization (RA) number.

Only those returned packages that include an RA number will be accepted. We have every right to refuse to sign for the packages if you send it back without our authorization! Other, you will be responsible for all the losses arising.

Step 2: 

Prepare returned items in secure packaging, including the original order invoice with the returns section completed.

Step 3:

Ship returned products via insured or traceable method of shipment to the return address that we will provide to you. And when you ship out the items, please email the tracking number to us also. Upon receipt of your returned items, we will further inspect the items and your refund will be processed. All refunds will be automatically applied to your credit card or original method of payment within 7 to 10 business days.

Refund (if applicable)
After receiving and verifying your return, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed and the credit will be automatically credited to your credit card or original payment method within a certain number of days.

Late or missing refunds (if applicable)
If you have not received a refund, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially published.
Next, contact your bank. Often there is some processing time before a refund is sent.
If you have done all this but have not yet received a refund, please contact us at

support@cateam.info

Sale of goods (if applicable)
Refunds can only be made at regular prices, unfortunately, the goods cannot be returned.

Exchange (if applicable)
We only replace products if they are defective or damaged. If you need to exchange it for the same product, send us an email at

support@cateam.info

and send your product to Our warehouse: 100-144 NE Barron Dr, Oak Harbor, Washington, 33180, United States of America (USA)